A world leader in wealth management is looking for a young and energetic eMPF Customer Care Officer to join their team in Whampoa. This role is perfect for someone who enjoys handling customer inquiries on the eMPF platform, overseeing the entire service process from identifying opportunities to post service care, and collaborating with cross functional teams to support both existing and new customers. You will provide information on eMPF, ORSO, and group benefits such as group medical, execute solutions to client requests, and perform services according to company rules and the Personal Data Privacy Ordinance. If you are eager to receive comprehensive training, build your professional practice, and grow with a top three MPF service provider in Hong Kong, this full time position offers a 4.5 day work week, 14 days of annual leave, monthly and year end performance bonuses, fast track promotion to management level, medical benefits, and training allowances. The primary keyword eMPF customer care officer appears naturally here because that is exactly who we need.
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About the Company
Sun Life is a leader in wealth management, ranked number 32 of the World’s Top Asset Management Firms and a top three MPF service provider in Hong Kong. They provide innovative solutions to clients across Hong Kong, China, Canada, Malaysia, and beyond, prioritising client interests with top notch training and support. The company is committed to creating value and developing its people. They offer a vibrant team environment and a superb potential for career development. This position offers comprehensive training to build your own professional practice and skills.
Key Responsibilities
- Handle customers’ inquiries on the eMPF platform or related administrative processes and issues, providing accurate and timely responses.
- Oversee the entire service process including identifying opportunities, preparing meeting materials and presentations, market penetration, post service care, and customer retention.
- Collaborate with cross functional teams, relevant departments, and the eMPF authority to support both existing and new customers and ensure seamless delivery of services.
- Provide information to individual and business clients involved on eMPF, ORSO, and group benefits such as group medical plans.
- Execute solutions to individual and business clients’ related requests when needed, ensuring compliance with company rules and regulatory requirements including the Personal Data Privacy Ordinance.
- Maintain accurate records of customer interactions and service activities in accordance with data privacy standards.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
What You Need to Qualify
A university degree or higher diploma is preferred but candidates with relevant experience may also be considered. Previous experience in customer service, financial services, or MPF administration is an advantage. You must have good command of spoken and written English and Chinese including Cantonese and Mandarin. Strong communication and interpersonal skills are essential. Detail orientation, problem solving ability, and a customer focused mindset are required. You should be a team player who is also capable of working independently. Basic computer skills including Microsoft Office are necessary. No prior eMPF experience is required as comprehensive on the job training is provided. You must be eligible to work in Hong Kong.
Salary and Benefits
The monthly salary ranges from 18,000 to 26,000 Hong Kong dollars based on experience and qualifications, which aligns with current market rates for customer care officers in the financial services sector in Hong Kong. Benefits include on the job comprehensive training provided, a 4.5 day work week, 14 days of annual leave, monthly and year end performance bonuses, fast track promotion to management level for high performers, medical benefits, and training allowances. The work location is in Whampoa, which is well connected by public transport. You will also have opportunities to travel or participate in cross functional projects.
How to Apply
. We will get back to you shortly. Submit your resume through the job portal where you found this listing. Shortlisted candidates will be contacted for an interview. This is a superb potential development opportunity for those who want to build a career in wealth management and MPF services. Your next career chapter may be one application away. Take the step today.
