A busy Tim Hortons location in Canada is looking for an experienced Food Service Supervisor to lead their front‑of‑house and kitchen teams. Ascent Coffee Ltd., operating under the Tim Hortons brand, is part of a network known for its quality coffee, baked goods, and fast, friendly service. This role is ideal for someone who enjoys a fast‑paced environment and has the leadership skills to keep operations running smoothly during peak hours. If you have at least two years of experience in the food service industry, including some supervisory duties, this full‑time, permanent position offers a competitive wage of CAD 18.00 to CAD 22.00 per hour, depending on your experience. You will be responsible for training staff, managing inventory, handling customer concerns, and ensuring every order meets Tim Hortons standards. The restaurant operates during daytime and evening hours, and you will work a mix of shifts, including weekends. This is not a desk job; you will be on your feet, leading by example and ensuring a clean, safe, and welcoming environment for both customers and crew.
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Company Overview
The employer is Ascent Coffee Ltd., a franchisee operating a Tim Hortons location in Canada. Tim Hortons is a beloved Canadian brand known for its coffee, donuts, and quick‑service meals. The franchise owner is committed to quality, cleanliness, and customer satisfaction. The work environment is team‑oriented and fast‑paced, with a focus on safety and efficiency. The principal has partnered with Golden Horizon Placement Agency, Inc., a DMW‑licensed recruitment agency in the Philippines, to handle the hiring process. The agency follows ethical recruitment practices and does not charge illegal placement fees. They will assist with visa processing, medical exams, and pre‑departure orientation. Beware of illegal recruiters.
Key Responsibilities
- Supervise, coordinate, and schedule the activities of food service staff, ensuring adequate coverage during peak periods
- Train new and existing crew members in job duties, sanitation procedures, and safety protocols, maintaining Tim Hortons operational standards
- Estimate and order ingredients and supplies required for meal preparation, monitoring inventory levels to prevent shortages or waste
- Address customer complaints or concerns professionally and resolve issues to maintain a positive dining experience
- Maintain records of stock, repairs, sales, and wastage, preparing reports for the restaurant manager as required
- Ensure that food quality, speed of service, and overall guest experience meet or exceed company targets
- Hire and onboard food service staff in collaboration with the restaurant manager, participating in interviews and orientation
Qualifications
A high school diploma or equivalent is required. You need at least two years of paid work experience in the food service industry, with at least one year in a supervisory or team‑lead capacity. Strong English communication skills are essential for interacting with customers and staff. You must be physically fit for standing, walking, lifting up to fifteen kilograms, and working in a warm kitchen environment. A willingness to work daytime, evening, and weekend shifts is necessary. Filipino citizens aged twenty to forty‑five years old with a valid passport are encouraged to apply. You must be able to pass a pre‑employment drug test. No formal degree is required.
Benefits and Perks
This full‑time permanent position pays CAD 18.00 to CAD 22.00 per hour based on experience, which aligns with the current market rate for a food service supervisor in Canada. Based on a forty‑hour work week, your monthly earnings will range from approximately CAD 3,150 to CAD 3,850. Overtime pay is available at applicable rates. You will receive on‑the‑job training on Tim Hortons systems and food safety standards. The employer provides a safe and compliant work environment. The agency assists with visa processing, DMW documentation, medical examinations, and pre‑departure orientation. There are opportunities for career advancement within the Ascent Coffee Ltd. organization.
How to Apply
To apply for this Food Service Supervisor position, visit the Golden Horizon Placement Agency, Inc. office in Manila or call their telephone number for an appointment. Bring your updated resume, employment certificates, valid passport copy, PSA birth certificate, NBI clearance, and recent ID photos. Complete your DMW E‑registration and PEOS certificate online before visiting. Positions are limited and the team is looking to fill this role promptly. Submit your application at your earliest convenience.
