A respected hotel group in Japan is hiring hotel receptionists for boutique and mid-scale properties in Kyoto and Fukuoka. The role covers guest check-in, booking changes, and front desk service in three shifts a day. The position is full-time with rotating early, mid, and night shifts and paid weekend hours. Starting pay sits between JPY 230,000 and JPY 290,000 per month plus shift premiums, which matches the current market rate for hotel receptionists in Japan.
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The team welcomes both first-time hires and people with past hotel work. Each new joiner gets paid training on the PMS booking system, guest service, and emergency response. Strong staff move into duty manager or guest relations roles within two years.
Company Overview
The hiring group runs a small chain of boutique and mid-scale hotels known for warm Japanese hospitality. The business hosts a mix of domestic and international guests. Each shift has a duty manager who briefs the desk team. The work culture stresses polite service, careful key handling, and tidy lobby flow.
Responsibilities
- Greet guests at the door and help with luggage.
- Check guests in and out using the hotel PMS.
- Hand out keys and explain hotel facilities and breakfast hours.
- Answer phone calls and respond to in-house guest requests.
- Handle bookings, changes, and cancellations on the system.
- Process payments, refunds, and currency exchange.
- Update the daily log and pass key notes to the next shift.
- Follow the hotel emergency and safety plan.
Qualifications and Requirements
- Age twenty-one and above with smart grooming.
- Basic Japanese and clear English are both required.
- Comfort with PMS or general booking software.
- Friendly, calm manner under busy lobby flow.
- Legal right to work in Japan, including SSW visa.
- Willingness to work nights, weekends, and public holidays.
- Past hotel work is welcome but not required.
Benefits and Perks
- Monthly salary plus shift premiums and paid overtime.
- Free uniform and laundry of work clothes.
- One subsidised meal per shift in the staff canteen.
- Health insurance and pension under Japanese rules.
- Paid annual leave and seasonal bonuses.
- Free Japanese language lessons for foreign staff.
- Visa support for skilled applicants on relevant visas.
- Clear path to duty manager and guest relations roles.
How to Apply
Send your updated CV and a current photo through the official job listing. State your language skills, current country, and earliest start date. The HR team replies to short-listed candidates within ten days to set up a video interview.
